{"id":952,"date":"2024-02-22T18:19:43","date_gmt":"2024-02-23T00:19:43","guid":{"rendered":"https:\/\/ndpnoticias.com.mx\/?p=952"},"modified":"2024-02-22T18:19:45","modified_gmt":"2024-02-23T00:19:45","slug":"modernizacion-tecnologica-impulsa-la-operacion-del-odapas-tecamac","status":"publish","type":"post","link":"https:\/\/ndpnoticias.com.mx\/?p=952","title":{"rendered":"Modernizaci\u00f3n tecnol\u00f3gica impulsa la operaci\u00f3n del ODAPAS Tec\u00e1mac"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li><em>Se coloca a la vanguardia en el Estado de M\u00e9xico en el uso de estas herramientas, se\u00f1ala el director del organismo Samuel Hern\u00e1ndez<\/em><\/li>\n<\/ul>\n\n\n\n<p>Tec\u00e1mac, M\u00e9x.- El Organismo P\u00fablico Descentralizado para la Prestaci\u00f3n de Servicios de Agua Potable, Alcantarillado y Saneamiento (ODAPAS) Tec\u00e1mac ha implementado una modernizaci\u00f3n tecnol\u00f3gica para mejorar sus operaciones y situarse a la vanguardia en el Estado de M\u00e9xico, con el objetivo de facilitar a los usuarios el acceso a los servicios y la gesti\u00f3n de tr\u00e1mites.<\/p>\n\n\n\n<p>El director del organismo, Samuel Hern\u00e1ndez Cruz, anunci\u00f3 que en octubre del a\u00f1o pasado se estableci\u00f3 la Unidad de Calidad y Atenci\u00f3n Digital (UCAD), la cual ha superado las 100 mil interacciones a trav\u00e9s de las redes sociales, principalmente para resolver dudas en el servicio. Adem\u00e1s, en enero se lanz\u00f3 la aplicaci\u00f3n m\u00f3vil del ODAPAS, que se suma al call center existente.<\/p>\n\n\n\n<p>La aplicaci\u00f3n m\u00f3vil permite a los usuarios realizar diversas gestiones, como el pago del servicio, reportar fallas en el suministro, fugas de agua y otros tr\u00e1mites relacionados con el agua potable y saneamiento. Hern\u00e1ndez Cruz destac\u00f3 que el call center ha recibido seis mil reportes relacionados con la infraestructura hidr\u00e1ulica, lo que contribuye a mejorar la atenci\u00f3n a la poblaci\u00f3n y garantizar una respuesta r\u00e1pida a los problemas.<\/p>\n\n\n\n<p>Adem\u00e1s, se han compartido m\u00e1s de 12 mil invitaciones de pago a trav\u00e9s de la aplicaci\u00f3n y se han cargado alrededor de ocho mil lecturas. El ODAPAS tambi\u00e9n ha lanzado una aplicaci\u00f3n en la App Store que permite realizar tr\u00e1mites en l\u00ednea, como solicitudes de reconexiones, desazolves, env\u00edo de pipas de agua, as\u00ed como la tramitaci\u00f3n de certificados de no adeudo y de no servicio. Estas iniciativas reflejan el compromiso del ODAPAS Tec\u00e1mac de mejorar la calidad de sus servicios y la experiencia de sus usuarios mediante el uso de la tecnolog\u00eda.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tec\u00e1mac, M\u00e9x.- El Organismo P\u00fablico Descentralizado para la Prestaci\u00f3n de Servicios de Agua Potable, Alcantarillado y Saneamiento (ODAPAS) Tec\u00e1mac ha implementado una modernizaci\u00f3n tecnol\u00f3gica para mejorar sus operaciones y situarse&hellip; <\/p>\n","protected":false},"author":1,"featured_media":953,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[],"class_list":["post-952","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tecamac"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Modernizaci\u00f3n tecnol\u00f3gica impulsa la operaci\u00f3n del ODAPAS Tec\u00e1mac - 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