{"id":2196,"date":"2024-04-29T14:42:44","date_gmt":"2024-04-29T20:42:44","guid":{"rendered":"https:\/\/ndpnoticias.com.mx\/?p=2196"},"modified":"2024-04-29T14:42:53","modified_gmt":"2024-04-29T20:42:53","slug":"oapas-presenta-la-aplicacion-hidrobot-para-mejorar-la-atencion-ciudadana","status":"publish","type":"post","link":"https:\/\/ndpnoticias.com.mx\/?p=2196","title":{"rendered":"OAPAS presenta la aplicaci\u00f3n \u00abHidrobot\u00bb para mejorar la atenci\u00f3n ciudadana"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>El organismo busca facilitar la comunicaci\u00f3n y gestionar servicios de manera eficiente<\/li>\n<\/ul>\n\n\n\n<p>Naucalpan, M\u00e9x.- Para facilitar la comunicaci\u00f3n con usuarios, agilizar servicios y atender necesidades relacionadas con fugas domiciliarias y de redes; faltas de suministro; desazolves; tomas tapadas; desperdicio del l\u00edquido; solicitudes de bacheo y levantamiento de escombros, OAPAS activ\u00f3 una aplicaci\u00f3n digital llamada \u201cHidrobot\u201d, con lo que tambi\u00e9n se contribuye a una gesti\u00f3n m\u00e1s eficiente y transparente en beneficio de la comunidad.<\/p>\n\n\n\n<p>Adem\u00e1s del Centro Integral de Atenci\u00f3n Telef\u00f3nica, esta aplicaci\u00f3n que utilizar\u00e1 un chatbot estar\u00e1 disponible a trav\u00e9s del n\u00famero de whatsapp 56 2362 9569 y\/o mediante un c\u00f3digo QR, con lo que se demuestra el compromiso del organismo de agua de Naucalpan para mejorar la atenci\u00f3n ciudadana y garantizar el acceso al vital l\u00edquido en todos los hogares del municipio, despu\u00e9s del abandono en el que estuvo en la pasada administraci\u00f3n.<\/p>\n\n\n\n<p>La aplicaci\u00f3n recibir\u00e1 y gestionar\u00e1 solicitudes a aquellos usuarios que quieran levantar folios de reportes, a trav\u00e9s de un sistema de whatsapp automatizado. La interacci\u00f3n comienza al ingresar al mismo, el cual ser\u00e1 inmediatamente respondido por \u201cHidrobot\u201d, el asistente virtual de OAPAS.<\/p>\n\n\n\n<p>Se desplegar\u00e1 una pantalla con el men\u00fa de servicios a su disposici\u00f3n, el cual ser\u00e1 elegido por el usuario a quien se le solicitar\u00e1 su n\u00famero de cuenta para confirmar que est\u00e1 registrado en el padr\u00f3n. En caso de que sea incorrecto, se le pedir\u00e1 ingresar lo de nueva cuenta; si el problema persiste tendr\u00e1 que comunicarse a la l\u00ednea telef\u00f3nica.<\/p>\n\n\n\n<p>Despu\u00e9s de llenar todos los campos solicitados y de que el reporte ha sido confirmado por el usuario, Hidrobot le proporcionar\u00e1 un n\u00famero de folio que se generar\u00e1 autom\u00e1ticamente, en caso de que se requiera modificar se podr\u00e1 editar y\/o complementar la informaci\u00f3n.<\/p>\n\n\n\n<p>Asimismo, continuar\u00e1 a disposici\u00f3n de los vecinos naucalpenses las l\u00edneas telef\u00f3nicas 55-5371-1901 y 55-53711902 del Centro Integral de Atenci\u00f3n Telef\u00f3nica (CIAT), el cual en el \u00faltimo mes cuenta con m\u00e1s personal y m\u00e1s maquinaria con el objetivo de atender a la brevedad posible a los usuarios.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Naucalpan, M\u00e9x.- Para facilitar la comunicaci\u00f3n con usuarios, agilizar servicios y atender necesidades relacionadas con fugas domiciliarias y de redes; faltas de suministro; desazolves; tomas tapadas; desperdicio del l\u00edquido; solicitudes&hellip; <\/p>\n","protected":false},"author":1,"featured_media":2197,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[],"class_list":["post-2196","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-naucalpan"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - 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